As per a report by MediaNama, the Telecom Regulatory Authority of India issued the Telecom Consumers Complaint Redressal (Fourth Amendment) Regulations, 2026 on November 2, according to its Press Release No. 146/2026. The release says consumer support through complaint centres will be available round the clock on all days of the week, instead of the existing 16-hour arrangement, and may be provided through human representatives, automated systems, AI agents, other technological solutions or a combination. Human assistance must be available for at least sixteen hours daily, and "technology-based solutions shall function with appropriate human oversight," a phrase the release does not define. The release says the amended regulations apply to Internet Service Providers with more than ten thousand subscribers at the end of the preceding financial year, and that the earlier alternative test based on turnover above Rs 5 crore has been dropped.

TRAI's release adds that consumers can file complaints and appeals through a provider's mobile app, that the appeal window falls from 30 days to 15, and that the Appellate Authority must comprise regular management employees with at least five years' experience and decide within 15 days, with the Advisory Committee stage removed. Providers must run an online feedback survey on a five-point scale and publish results quarterly, give their CEO or board a quarterly report, and set up a Consumer Grievance Redressal Oversight Committee that includes consumer-organisation representatives. TRAI may audit and inspect records, and financial disincentives apply to disposals that breach the rules. TRAI says it received 32 comments and 24 counter-comments on the draft of May 7. The release does not state an effective date or whether consumers must be told they are dealing with an AI agent.